The Power of Perseverance

The rigors of today’s competitive business climate push even the most seasoned leaders to their limits. No organization is immune to setbacks. Many top business leaders agree that life is a constant string of adversities—the new normal. Some, however, are ill-suited for it and pay a dear price.

Leaders achieve success through their talent, intelligence, flexibility and wisdom. Those who overcome the odds often point to an even more powerful trait: perseverance. Many of today’s top captains of commerce believe it’s the key to winning the race—more important than skill, more vital than past experience, notes management consultant Steve Tobak in What Makes a Successful Entrepreneur? Perseverance (Entrepreneur.com, January 25, 2016).

But what about leaders who lack the necessary stamina? What happens to those who don’t know how they’re going to manage, day in and day out, under the heaviest of loads? Are they simply destined to fail in a cruel world?

The answer is no, according to Dr. Angela Duckworth, author of Grit: The Power of Passion and Perseverance (Scribner, 2016). Perseverance can be developed from within. If you’re a leader who’s gained a foothold on stamina, you can forge a culture with it.

What Is Perseverance?

More than simply trying hard, perseverance is a gut-generated determination to not give in and never give up. It comes from a spirit that refuses to accept the failure of quitting. A leader who perseveres stands ready to endure for the long haul.

Successful accomplishers are always chasing something greater: goals that are difficult to achieve. They feel they have something to prove—to themselves and/or others. They have direction, know what they want and hate falling short of it.

Leaders with perseverance strive to excel. As Duckworth puts it, perseverance is a satisfaction with being unsatisfied. Dogged leaders continually measure how far they’re willing to push themselves and how much they want to win.

Do you find yourself frequently changing course midstream, altering your goals as you go? Are you prone to disillusionment when things go awry? Do you lose interest in long-term projects? If so, you may lack perseverance. Your organization may consequently lose money, people and direction when situations get tough.

Alternatively, persevering leaders grow their interests and remain focused on them. Their consistent pursuit of gains moves them through the roadblocks that stymie more passive leaders. When you persevere, you’re not as bothered by setbacks or letdowns. You’re motivated to embrace and overcome them.

There are myriad business success stories about leaders who had a persevering spirit and led their companies through crisis, bankruptcy or startup hardship. Steve Jobs and Lee Iacocca had the stamina to save Apple and Chrysler, respectively, from bankruptcy. Jeff Bezos endured the long startup struggle at Amazon. Dan Hesse led Sprint out of the gaping jaws of killer competitors. Not all stories are this dramatic, but the principles of perseverance equally apply. Every company faces trials that call for persevering leaders.

Which Leaders Persevere?

Persevering leaders stand out from the rest and have a significant impact, usually without commanding the limelight or fanfare. Their energy and attitude are distinct—sometimes refreshing, sometimes demanding. They fall into several categories, each one a vital part of an organization’s path through challenging times.

The mature, seasoned leader

Older leaders are generally wiser, steadier, more focused and more familiar with the causes of success or failure. With age comes wisdom, clarity and more discernment over what corrections need to be made at the corporate level.

Mature leaders have greater self-awareness. They know their weaknesses and strengths, and how to fine-tune them for specific circumstances. They’re more diligent about making solid commitments and strive for the highest levels of accountability. They act responsibly and do what’s expected of them. They recognize the need for perseverance.

The leader who loves his/her work

Passion is another key ingredient for success. Blend passion with perseverance, and you’ll reap optimal rewards, Duckworth says. Loving what you do makes you more determined and creative. You’ll experience greater curiosity and challenge yourself to make improvements. If you fuel your passion, you’ll enjoy a stable career, with an even greater platform to contribute.

Leaders with passion for their work generate many ideas, and they’re likely to see them take shape. They persevere through many attempts at achieving success, adjusting along the way.

The disciplined leader

Disciplined leaders are driven to persevere and always apply their best effort, day in and day out. They achieve a great deal, even in tumultuous times. Duckworth’s research on leadership shows effort to be a driving force that’s even more critical than skill. Many people have considerable skills but fail to persevere. The literature is rife with stories of successful leaders who didn’t have the greatest skills, but accomplished the seemingly impossible through valiant effort.

Disciplined leaders want to continuously improve and develop a skill until they’ve mastered it. They’ve learned to withstand defeats because giving up is unacceptable to them. They persevere instead.

The purpose-driven leader

Leaders who establish a purpose for their work experience a calling for what they do. They feel the need to contribute to something bigger than themselves. When their company improves because of their efforts, the results fulfill them. They benefit others, add value and enjoy the outcome.

Leaders driven by purpose don’t view failure as the larger culture does. Failure isn’t to be avoided at all costs, but is a part of learning, with no cause for fear. Perseverance is more attainable when setbacks have no effect on one’s calling. Circumstances may change, but a purpose-driven leader’s calling doesn’t.

The positive leader

Positive leaders know they can improve their circumstances. They envision a better future and wholeheartedly pursue it. They embrace challenges, knowing they’ll learn something significant.

Positive leaders see a benefit in each step taken, even when some are backward. They’re confident that diligent effort pays off, and they persevere through storms because they know there’s sunshine on the other side.

Developing Perseverance

If you’re a leader who struggles with perseverance, you can adjust your mindset and behavior. Perseverance can be learned and mastered if you make the commitment and accept the challenge. Learning means taking one small step to become proficient in the next one. No one can change his or her character in one leap.

Harness wisdom

If you’re a seasoned leader, take stock of your experiences and draw upon what you’ve learned. Try to be more patient with long-term projects, and reject a rapid-reward mentality. Look back over your career and note what has worked and what hasn’t. Learn from past mistakes, and avoid any plans that resemble past failures.

By reflecting on past setbacks, you can see how your worst fears were probably unjustified. Likewise, future setbacks won’t be fatal, and they offer an opportunity to learn and be better prepared.

You’re better positioned to persevere when you rely on what you know to be true, rather than succumbing to feelings that throw you off course. Focus on facts substantiated by your past.

Enjoy your work

Seek work that makes use of your interests and personality traits. If you have a vivid imagination, find a position that permits you to be creative. If you love people, assume a role that allows you to foster strong relationships. If you’re analytical, take a job solving complex problems. Duties that align with your interests and values will fulfill you.

You can persevere when you love what you do. Not every aspect of your job may be gratifying, but if you enjoy your work, you’re more likely to push yourself when circumstances get tough.

Develop discipline

If you lack the discipline to stick to plans, you’ve probably encountered difficulties at work. Failing to stay the course disadvantages you and your people, who depend on you to do what’s best.

Develop a contempt for complacency. Leading people is hard work. There are plenty of needs to address, even in highly effective organizations. Maintaining a well-run company takes discipline, and trying to correct a struggling one takes even more. You can persevere with a disciplined approach to your duties. Keep yourself accountable, perhaps with a trusted colleague who holds you to your tasks, to stay on course. Don’t let yourself give up.

Find your purpose

Many leaders lack purpose and fail to persevere in tough times. Maybe their focus is too narrow. Are you more concerned about your own well-being or the organization as a whole? Are you a limited decision-maker or a grand vision-maker? You have the opportunity to make a significant impact on many levels. Find your purpose there.

If you can’t find a way to love your work, seek ways to love the results. There’s purpose in adding value, making improvements and growing people. By deciding to be the best at something, you can have a calling with great purpose. Fuel your perseverance with this kind of thinking.

Be positive

A leader with a critical or pessimistic view will never muster the determination to plow through a crisis. If you lack positivity, you probably feel a force dragging you down, without understanding why. Fortunately, this can be addressed.

Become more self-aware, and catch yourself having negative thoughts or moods. Try to determine why you have these feelings, and create positive alternatives. A seasoned leadership coach can be of great benefit. Coaching accentuates the positive and leans toward it. Focus on the ways a situation can work instead of getting mired in negatives.

Foster Perseverance in Others

The best way to help your people persevere is to model optimal behavior. Develop grit and build on it. Use your authority wisely to instill organizational toughness. Developing a culture of perseverance maximizes people’s strengths and pushes them to achieve peak performance. An authoritarian approach is unhelpful, while a coaching, encouraging manner is powerful. Grasp how your leadership style comes across, and adjust to your people’s needs.

Leaders make great strides by helping their people understand that success is an accumulation of many ordinary jobs done well. They push people out of their comfort zones, giving them challenging assignments and timely feedback. Letting staff devise solutions ultimately engages them.

Organizations become persevering machines that weather the strongest storms when leaders build relationships and foster a good work ethic.

Leading by Your Values

As a leader, the only effective way you can direct your life and the lives of others is to truly know what you stand for. Your personal principles, or values, direct your thoughts, priorities, preferences, and actions. The aspects of life that you value shape your character, which determine how you lead. They determine how you do everything.

Unfortunately, many leaders haven’t identified their values, and often find their roles frustrating, confusing, or unfulfilling. If a leader’s experience can be described this way, imagine what their people are experiencing. If you struggle with internal conflicts, or have a sense of something important missing from your life, assess your values.

Max Klau states in his Harvard Business Review article, Twenty-First Century Leadership: It’s All About Values, that a significant purpose of personal values is to serve a cause greater than yourself. Great leaders have a vision of serving by contributing to a cause where they try not to be the focal point. This requires a set of values based on benefiting others.

Your values are simply your ideals, the foundational principles that you live by. They are the important standards you feel should govern body, mind, and spirit, manifested throughout the course of your personal and business life. Generally people resonate most with a handful of values, each having a great influence on their character. Prioritizing just a few prevents losing focus.

Some examples of personal values that leaders have been known to embrace:

  • Honesty
  • Integrity
  • Accountability
  • Humility
  • Loyalty
  • Serving others
  • Excellence
  • Optimism
  • Relationships
  • Hard Work

The list is broad. No two leaders will have the same set of core values. They are almost as unique as fingerprints. Your values establish your personal standards for what is right and wrong, acceptable and not acceptable. They are the basis for judging your personal progress of growth, your impact on your areas of responsibility, the contributions you’ve made, and the satisfaction you receive.

Values Are Barometers

Paul Larsen, in his book, Find Your Voice As A Leader, (Aviva Publishing, 2016) recognizes that because we set our personal standards with our values, they serve as gauges or barometers for the important things in our lives.

Your sense of success is based on how well you feel you’re upholding your values. If relationships are a high value, you can assess how many new ones you made, or how many struggling ones you mended. If you value humility, you can judge how well you allowed others to be lifted up and recognized.

As a leader, your satisfaction or fulfillment can be gauged by your values of serving or hard work. You are rewarded with great feelings and a sense of worth when your values lead you to make a positive impact in these areas.

A high value of optimism or excellence can impact your emotional level or state of energy. Similarly, a high value of loyalty or commitment impacts your perception and approach to challenges, endurance, and perseverance.

Values As Warnings

Larsen also sites that leaders whose roles are misaligned with their values experience inner conflict, stress, or frustration. You may be a leader facing hardships without recognizing the reasons. An inner look at your values may reveal some contradictions in your business life that need to be addressed.

If you value transparency and are required to be vague in dealing with difficult corporate issues with your people, you will be torn inside. Your emotions and spirit will suffer by going down a contrary path.

If you value excellence, you will be discouraged and defeated if the pressures of your environment force your people to submit substandard work. Your inner self is in conflict with your actions.

If you value relationships, you will be distressed if your workload doesn’t permit you to engage your people in ways that allow you to know them. You’ll sense an emptiness inside that won’t go away.

Look for the warning signs. Your responses to situations, your confidence and positivity, or your quality of relationships can be affected by actions that contradict your values. This is another reason why assessing your values is so critical. Allow a coach or mentor take you through the process of identifying those ideals that you strongly believe in.

Assess your job, your duties, and your career path, to see where you fit and where you don’t. Make changes before a value-action misalignment takes you further down a painful path. Neither you nor your people benefit if you are in conflict with your values.

Making Use of Your Values

Leaders who follow their values are seen as authentic, and are appreciated because they’re genuine and trustworthy. Use your values and the related personal attributes to enhance your environment. Set a vision based on value-oriented choices and hone in on a path for the future; for yourself and your organization.

Your values establish your culture. You set standards for what is right and wrong; just the kind of leadership people seek. The virtues and principles you stand for can help you establish organizational goals. By being the example of honorable values, you motivate staff to implement your vision.

Valuing people builds the relationships that create engagement and investment. An authentic, relational culture fosters value-based responses, accountability, and higher accomplishments. The values of trust and respect forge truthfulness and a focus on people. Leaders who earn the trust of their people experience a special unity that enhances their entire organization.

Put your values to work in your leadership style, decision making, and goal setting. As the people in your organization recognize, respect, and adopt your values, they are embedded in the organizational culture.

Renewing Your Values

As a leader, you grow into your leadership skills. Experience and tenure give you the opportunity to see how your values evolve. Wisdom comes from successes and failures, and leads to the understanding that some things are more meaningful than you originally thought.

Seeing how relationships have been so vital for you and your organization leads you to place a higher value on people. Perhaps some relational failures came with a heavy price. By adjusting your values, the importance of engaging and helping people is enhanced.  Everyone benefits from your renewed perspective.

If you have learned the hard way that taking credit for the contributions of others causes them to distrust you, your values probably needed review. Valuing humility and trust more than you once did can be a change brought on from past mistakes. Everyone has some character flaws. Great leaders learn from their mistakes and evolve their values.

Getting caught by a customer for being deceptive will likely cause you to revalue the ideal of integrity. Truthfulness or accountability may be hard lessons to learn, but as long as improvements are made and damages are atoned, a renewing of values will send you off in a better direction.

Values are worth assessing periodically. Take stock of yourself, what you stand for, and what mindsets you may need to adjust. Some good questions to ask yourself are: what’s worth standing for… and why?

Keep your values in mind as you lead. They will be evident in your actions, decisions, and conversations. Your values will guide your thinking, responses, goals, and vision. Your people will see a nobler, genuine, trustworthy leader who is worth following.

How Leaders Benefit From Journaling

Are you reaping the rewards of journaling?

Leaders face an ever-demanding role as the business climate continues to speed up to counter threats. The pressures of superiors, stockholders and customers don’t seem to give you much time to catch your breath. Responses must be quick. Choices must be smart.

Have you experienced this in your attempts to run an organization? Expectations of you never diminish. In her 2016 Harvard Business Review article, Want to Be an Outstanding Leader? Keep a Journal, Nancy Adler puts it succinctly: “Extraordinary leadership requires seeing before others see, understanding before others understand, and acting before others act.”

You strive to do this, but how can you initiate critical thoughts and keep them fresh under such circumstances? Wise leadership requires careful reflection of evolving ideas and feelings that may be forgotten from one day to the next. Mental processing is difficult enough without the distractions of the everyday pace.

The answer that many leaders have found, Adler states, is keeping a personal journal. Initially, this may seem banal. But research and many leader testimonials support the benefits of this personal practice.

Making the Effort

Journaling captures thoughts and ideas to be revisited. Difficult feelings can be worked through and tough concepts can be further examined. Consider journal entries as bookmarks in a volume of important thoughts whose pages are constantly turning.

Not only does journaling prevent your important mental notes from being lost, but it also improves your thinking. Setting aside time to journal quiets your mind so you can think more clearly. This is what research funded by The National Institute of Mental Health concluded. Settled brains are simply more effective at processing and problem solving.

Additionally, research sponsored by the National Institute of Health found that replaying experiences in our minds is a great tool for learning. Journaling essentially provides you a way to relive thoughts or feelings, and reflect on them. Identifying these in your journal is a critical way to learn about yourself and the world around you.

Dan Ciampa, author of Right From the Start: Taking Charge In a New Leadership Role (Harvard Business Review Press, 1999), believes that keeping track throughout your day of what went well and what didn’t is the best way to learn. You can glean from your successes and mistakes. And most importantly you can determine how to adjust and improve. All this requires quiet reflection. Making the effort to journal on these things is well worth it.

Making a Routine

Many leaders attest to the benefits of writing their journal entries by hand. True, electronic entries can be more efficient, but slowing down to manually write helps with processing thoughts. It eases the tension.

Consistency is key. Schedule your journaling time at a set time of the day, and make that your commitment to yourself. If you are journaling once a day, the best times are before your day begins or after your day ends. Ten to fifteen minutes is all you’ll need. It’s much more difficult to squeeze this into the middle of an already busy day.

Another reason to journal on off hours is to avoid being interrupted. Do it in private. Again, the idea is to reflect on significant thoughts. These are things you won’t be sharing with anyone — this is a safe world, for your eyes only.

The best journaling is spontaneous and transparent. There’s no need for proper grammar or spelling. Be honest with yourself. Let the thoughts flow freely. The more candid you are, the more you will help yourself. Don’t use this time to judge or criticize yourself. Make it a positive time to learn and grow.

Making It Meaningful

Journaling is made most productive when asking yourself questions that provoke deeper thoughts as you attempt to answer them. The questions should cover a variety of ground, and they should be asked regularly for maximum benefit. Feelings are certainly a focus, as are observations, concerns, and satisfactions.

Positives

Adler suggests leading your reflection time with some positive takeaways:

  • What was I thankful for today?
  • What did I do well today?
  • What did I learn today?

The answers to these help build a positive mindset. They’ll boost your confidence and productivity.

Self Awareness

  • What made me laugh today?
  • What made me upset today?
  • Did I act in an unfortunate way today?
  • Did I feel successful today?
  • Did I disappoint myself today?
  • What inspired me today?

The answers to these can improve your emotional intelligence by assessing your responses to circumstances. This will help you deal with feeling better, and shape your character for maximum effectiveness.

My Leadership

  • How am I leading?
  • What do others think of my leadership?
  • Am I reflecting my personal values?
  • Am I supporting my organization’s values?
  • Were my people better off today because of me?

Answers to these can assess your impact and how it can be improved.

My People

  • Who needs my attention?
  • What might my people be feeling to make them the way they are?
  • What techniques worked with my best people?
  • What techniques didn’t work with those who concern me?
  • Who has been consistently dependable / non-dependable?

Answers to these will shed light on how to manage talent better.

My Goals

  • Did I get closer or farther from my goals today?
  • What can I do differently?
  • What should my priorities be?
  • Are my goals still appropriate?
  • What is the purpose of my work?
  • What fulfills me?

Answers to these can aim you in the best personal direction.

Don’t undervalue journaling. Resist the temptation to drop your diligence or cut your routine. Practice patience. The effects are long-term, but they can be amazing.

Let journaling refresh you and help you find a level of enjoyment you may be missing in your work. If you make it a priority, you will eventually wonder how you ever got by without it.

Leading Beyond Your Authority

In today’s complex and dotted-line organizational culture, your job frequently requires buy-in from people outside your direct authority. Influencing people who report to someone else can prove daunting—and an even greater challenge if you confuse the principles of leadership and authority. (They’re not the same.)

Contrary to what you may have learned in leadership training, you can effectively guide people who are outside your realm of authority. To do so, you must understand what leadership truly is and how it appears to those who are looking for it.

The traditional model of leadership requires control (authority) to “make” people do what they need to do. Pulling rank, so the thinking goes, forces them to fall in line and meet goals and objectives. Fortunately, this has become an outdated philosophy that, we have come to realize, ignores basic human behavior.

Leadership vs. Authority

People apply themselves and do their best when they want to, not when they’re forced to. From a motivational standpoint, they seek interest, satisfaction, purpose, inspiration and personal reward. Having a sense of value and accomplishment encourages engagement—a virtually impossible prospect when they feel they’re being controlled.

Leadership fosters inspiration, whereas authority produces obligation. Authority is the supervisory responsibility to direct, decide and delegate. It is sometimes misused for personal gain.

In contrast, leadership establishes goals or visions and inspires people to achieve them—a process accomplished through influence. Those influenced positively will follow willingly (the essence of true leadership).

Leadership success depends on knowing how to influence people and breed a desire to follow (as opposed to trying to mandate it via formal authority). Following a leader is a choice based on desire; trying to mandate it is misguided and ultimately doomed to fail.

Influence is the foundation of leadership, according to Clay Scroggins, author of How to Lead When You’re Not In Charge: Leveraging Influence When You Lack Authority (Zondervan, 2017). "Leaders who consistently leverage their authority to lead are less effective in the long term than leaders who leverage their influence,” he writes. Again, human behavior is the driving factor.

While almost everyone has the ability to influence others and lead in some capacity, many leaders fail to be inspirational and fall back into their default position: an insistence on asserting their authority. Numerous research studies confirm that positional authority does not guarantee effective leadership. In fact, strongly wielded authoritative power has led to some of the poorest leadership outcomes.

Your ability to influence people will determine whether you can lead those who report to others. Work on mastering the following principles to increase your sphere of influence.

1.  Be a Worthy Leader

Show others how reliable, trustworthy and respectable you can be. You don’t need to have formal authority over them to do this. Noble leaders naturally exude these attributes.

Followers want to be associated with successful leaders. They listen to leaders with admirable traits, seeking hope, encouragement and professional possibilities. Also demonstrate confidence if you want others to work with self-reliance, advises Patricia Simpson in Leading Without Authority, a July 2016 Leadership Institute article.

Remember: People are watching you. They’re searching for character in their leaders, and they appreciate working for individuals who improve their lives at work. They want to admire, respect and follow authentic leaders.

Your identity relies heavily on how you view yourself. Knowing your abilities, limitations, values, mission and perspective allows you to perform an accurate self-assessment. Followers, colleagues and superiors will judge you on these factors, so you must continually work to improve your skills. You’ll be rewarded with greater trust.

People value leaders who have everyone’s best interests at heart, including those outside your direct authority. Leaders who care about others are worth following. Being helpful, especially when there’s no direct benefit to yourself, commands respect and influence.

Your motivation and ambition should focus on achieving something, Scroggins notes. Followers want to take part in your achievements, as long as your goals aren’t self-serving. Selfless leadership should generate a matching level of enthusiasm. (Both draw attention from a distance and are contagious.) It doesn’t take long for the workplace to recognize where they originated.

Dedication to excellence, without the intrusion of one’s ego, is a catalyst for inspiration and influence. Take ownership of the quest for positive change, while also giving credit to others—a potent combination for growing a following. Listening to others’ ideas and valuing their input forges a collective ownership.

2. Promote Relationships

People-focused leaders enjoy the greatest professional success, as influence is founded on relationships. People find it easier to follow the ideas of someone they like, respect and trust, suggests Erica Hersh in Leading Outside Your Authority, a 2015 article for the Harvard T. H. Chan School of Public Health.

Show interest in people, and regularly communicate how much they’re valued to cultivate healthy, mutually beneficial relationships. This strengthens your influence and builds a stronger following.

Your ability to pitch ideas and win over opinions directly relates to your relational strengths. One way to measure influence is by the number of people who adopt your perspective. Strong relationships are characterized by cooperation, collaboration and implementation.

They also develop into networks, where influence is compounded. You may not have relationships with everyone you’d like to influence, but a growing network of followers helps cement your reputation, creates further connections and brings beneficial supporters on board. People within the network will rally others who will embrace your efforts. You can grow a solid base of support by leveraging relationships within a network.

3. Build Credibility

Demonstrating credibility helps compel people to work with you, Hersh says. People trust leaders whose ideas make sense and who have a history of effecting positive change. Nothing beats a track record of making things happen. People seek leaders with the insight to pinpoint needed improvements and the skills to implement the necessary changes.

Part of being credible is the ability to think critically, yet openly.  Your capacity to see things objectively—and realistically—engenders trust. Leaders who openly tackle and overcome obstacles with regularity and positivity are deemed credible. Be a critical thinker, not a critical person.

Build credibility by continually forging ahead and rejecting passivity, especially when things don’t go your way, Scroggins suggests. Become known for never giving up, while putting the organization’s needs ahead of your own.

Be a role model by behaving like a team player. Demonstrate that you’re willing to roll up your sleeves, and eschew the “it’s not my job” mentality; you’ll earn respect and enhance your credibility.

Show others that “good enough” is not good enough. A powerful role model sees a need that no one else is addressing and works toward remedying it.

4. Challenge the Status Quo

Perhaps the toughest test you’ll face when working outside your authority is challenging the system. By questioning the status quo, you insinuate that change is needed. Upper-echelon managers may think you’re brooking their authority or accusing them of doing something wrong. Some may take your comments personally, unable to separate the policy from the personal.

Followers may also resist your efforts, fearing the potential fallout. But a leader with great people skills, influence, and a following can successfully institute positive change at even the highest levels.

Navigating these treacherous waters requires a multifaceted approach:

  • Ensure that your motives and values are honorable and evident. Changes perceived to be self-serving or inappropriately critical will be rejected quickly.
  • Pay attention to your body language, tone, verbiage and timing when expressing your thoughts and concerns.
  • Consider hiring a qualified professional leadership coach to offer helpful direction and work with you on your relational skills.
  • Clearly communicate why you’re challenging the status quo. Declare your noble intentions from the start.
  • Present compelling solutions instead of merely identifying a problem, Simpson advises. Develop a reputation for being a problem-solver for your boss, with everyone’s best interests in mind. Paint a picture of positivity and mutual benefit.

When you’re in tune with your boss’s needs, you’re in the best position to lead change. Followers will happily join your efforts if you’ve worked to establish solid relationships and taken the time to understand others’ personality and style.

Choose your battles, and be willing to let some things go. Learn to accept the possibility that some of your ideas will be rejected. Recognize that you’ll take some wrong turns on the way to finding the right ones. The entire process is yet another opportunity to grow professionally as you expand your sphere of influence.

5. Enlist Colleagues’ Support

You’ll build an even stronger position when you harness the influence of peer-level leaders.

Reach out to these colleagues in a positive, sincere and nonthreatening way. By working together, you have a greater chance of convincing higher-level managers to move forward.

Present solutions as vehicles for achieving joint benefits. This approach can be a compelling start to improving the status quo.

6. Show Initiative

Anticipate leadership opportunities—and be ready when the call to action arrives.

Better yet, recognize that “each of us has a unique opportunity to create something right where we are,” asScroggins says. “It doesn’t require special authority or a fancy title or having the corner office…Don’t shrink back until someone calls your number.”

We encourage our direct reports to be self-starters. Seize every opportunity to lead by example.

Overturn Negative Thinking

There is nothing more detrimental to an organization than a leader with a negative mindset. In their view, efforts are rarely good enough, things just don’t ever seem to go right, plans will likely fail, people are unreliable, or problems are beyond fixing. 

Do you work with or report to someone like this? Or, more importantly, are you known for being a person like this? If so, there are ways to address it.

Negative thinking, sometimes seen as pessimism, can be a pervasive handicap, not only for a leader, but also for everyone down the line. Organizations with a negative attitude at the top will end up in ruin, according to John Maxwell, author of the book entitled, Attitude 101: What Every Leader Needs to Know (2003, Thomas Nelson).

Negative and positive thoughts have a way of fulfilling themselves, since our beliefs, hopes, fears, plans, responses, and abilities are shaped by how we think. Of all people, it’s the leader whose mindset has the greatest impact, making this the most critical area to be addressed, for the benefit of all.

Effects of Negativity

Negative thinking is generally caused by anxieties, which in turn have their roots in emotionally damaging experiences, either in childhood or adulthood. Continual disappointments, stresses, or pain tend to lead to a negative mentality over time, and this would be tough enough if only one person were affected.

But the greatest tragedy of a leader’s negativity is that it affects everything and everyone. Attitudes spread quickly, often leaving no trace of a source. They go unnoticed, as a subtle, silent killer.

Teamwork is destroyed when negativity causes people to dislike each other, find fault with each other and resist each other. Performance and progress are inevitably slashed. Productivity, quality and delivery follow a similar demise. Turnover and burnout are inevitable.

In short, bad thinking generates more bad thinking and bad responses lead to more bad responses. If it isn’t dealt with in a timely manner, the cliff can’t be avoided.

Assess Your Thoughts

As situations impact you, try to take a step back and sense what’s happening. What kinds of thoughts come to mind? Are they negative?

A tougher challenge is to determine the legitimacy of your perspective. Are your thoughts based on the facts of past experiences or just your impressions of them? Are you letting stories replay themselves in your head to influence your viewpoint? It’s easy to do. Ask yourself if what you’re experiencing is really that bad. It rarely is.

Recognize that past negative outcomes seem more prominent in our minds than positive ones, thus people tend to more heavily emphasize the negative. Realize that you are just as vulnerable to this trait as everyone else.

This can help you question the validity of negative thoughts or impressions. Maybe they’re flawed. Try to set them off at a distance, just for a moment, and give them a subjective evaluation. Seek a true sense of reality.

Many leaders don’t make the effort to do this. It’s simply easier to complain or brood. Rather, work through the issue. Let an experienced coach help you. You can become consistently conscious of your thought process, giving you the beneficial ability to step back and assess.

Take a Look at Your Responses

Think back to similar circumstances and try to see a pattern of how you responded. Does this specific issue always set you off, or make you feel defeated? Did every attempt to follow a similar plan result in failure? Did you get blamed every time things like this didn’t work out? This review can help you realize that the answer is no.

Psychologist and author Martin Seligman, known for his work in the subject of positive psychology, is a pioneer of this approach. A pattern of negative behavior, once identified, can be challenged. Injecting realism, especially with the insight of others, will help with a fair comparison of past negative and positive experiences.

By exposing negative thoughts as invalid, they lose their power. Positive viewpoints are given more credit, resulting in a broader, balanced perspective. There is no need to automatically fall back to a negative mentality, as it certainly does no good.

Reframe Your Thinking

With a rational approach of exposing some negative thinking as false, positive thoughts can fill the gap. With enough practice, negative thinking can be disconnected from the routine. You can acknowledge that it’s detrimental to you (and everyone else), and it should raise a red flag.

Your review of the past proved that good things did happen, and they can again. Your past difficulties don’t necessarily impact your future challenges. It may seem like another trial is coming your way, and it smells familiar. But strive for a positive way to look at it. Put to work what you learned in the past to forge a better viewpoint.

Dwelling on the negative will never help you overcome any trial. Let the negative angst go. Trying to wrestle with it only invites it to continue to jab at you.

A Leader’s Responsibility

As a leader, your role is to rally your people to a common vision, by helping them attain their goals. You can’t do this with a negative mindset. You owe them the most positive experience possible, so everyone can succeed together.

Think not only of yourself in your mission to overturn negative thinking. Think of them. They’re looking to you to lead them well. That’s a big calling. It can only be fulfilled effectively from a positive frame of mind, which is contagious.

With a more realistic perspective and the valuable input of others, you can adjust your viewpoint, approach, and actions. You no longer need to assume that things will always be painful, but legitimately believe things can, and will, get better.

Overcoming Adversity: 3 Steps Great Leaders Take

How a leader responds to adversity reveals how effective that leader is. Reactions to setbacks or crises not only test leadership character, but define it.

Some difficulties are devastating, and unfortunately, they are compounded by leadership responses. There’s no real training for adversity on the leadership ladder, except experience. A leader who doesn’t effectively deal with a trial will succumb to it. The rest of the organization won’t be far behind.

Leaders can prevent this. There are specific methods that can defuse setbacks, allow subsequent crises to be more manageable, and make leaders stronger. Leaders can learn to conquer setbacks by using simple, logical steps to make their way through each difficulty.

Better yet, with the right approach, setbacks can provide advantages that would not have been possible otherwise. Leaders with these skills will weather any storm, regardless of its cause.

From Setback to Success

Ryan Holiday, in his book, The Obstacle Is the Way: The Timeless Art of Turning Trials into Triumphs (Portfolio/Penguin, 2014), claims that leaders can turn the roadblock they face into a path to success. Ironically, the impediment is a gift.

When a leader is hit with a crisis, fear and anger may be triggered. A leader who remains in this state is paralyzed and derailed.

Instead, leaders can view obstacles as self-motivating challenges. They can tap into determination to turn a weakness into a strength. Leaders can view challenges as a test that can be utilized to thrive, not just during a crisis, but in spite of it.

To defeat obstacles leaders can use a three-part weapon system, according to author Holiday.

  1. A mindset or perception on how to view the situation.
  2. The motivated action plan on how to address the specific issues.
  3. An inner drive or will that keeps the mindset and action plan going.

The Right Mindset

When a leader gains a rational perception of a situation, it’s put into proper perspective. A useful perspective of a setback is one that doesn’t focus exclusively on negative emotions, but looks at the facts. A leader’s healthy viewpoint has logic and a sense of discernment to see things as they really are, not what they may appear to be.

The first step in dealing with a crisis is to remain calm. Composure not only helps with clarity, it has a positive effect on others. Worry only feeds on itself, and then it feeds on the leader.

A shaky emotional state, one of fear or anxiety, only makes the problem seem much worse. Instead, leaders who redirect distracting thoughts build the strongest mental positions.

The second step is to frame the trial accurately. Correct decisions can’t be made if the understanding of the issue is flawed. A leader’s thoughts must be stable and reliable. This takes discipline, but it can be learned, especially with the help of a seasoned coach.

Gathering data, other perspectives, and root causes are exercises a wise leader undertakes to get the facts and the most accurate picture of the problem. Without these prerequisites, no decisions or plan will be effective enough.

The third step is to make the situation as manageable as possible. A leader who breaks a crisis down into workable chunks finds the most effective solutions, fixing simpler things, one at a time. This permits even small successes to appear larger than the trial itself, which is a positive perspective.

An effective leader gets in the pattern of reevaluating after each chunk is dealt with. A day-by-day approach will keep emotions, tactics, and activities in check. They focus on today: tomorrow will be addressed tomorrow.

With a positive outlook, the entire challenge is seen as an opportunity to learn, correct, prevent, and get better. Failure is not final, but a step to the next success. Every leader fails. Great leaders don’t let failure take them down.

Author Holiday encourages leaders to allow the trial to push them to be something greater, to grow their capabilities to think around roadblocks, and defeat things most people deem undefeatable. Let setbacks create a champion in you. In a sense, this ends up being more important than the trial itself. The trial is simply an advantage to be used by a crafty leader. This is perhaps the toughest mindset to adopt, but invaluable to do so.

A Solid Foundation

A leader with a healthy mindset takes the most prudent steps. Too many leaders regard immediate action, any action, as a step in the right direction. This is dangerous thinking.

Before any action plan is initiated, a leader needs to establish the proper foundational conditions within the organization. Steadiness in the culture—in the corporate mentality—is essential. As the leader enhances their own mindset, they inspire staff, especially management.

The leader’s initiative must become everyone’s initiative. Everyone needs to take ownership and have the dedication needed to see things through. The obstacle needs to be removed, and it’s going to take persistence. The roadblock won’t go away by itself, and no one has a magic wand to make it disappear. Only facing it head on will suffice. The effort will not be a sprint but a marathon, so a leader needs to prepare everyone for endurance. Quitting is not an option.

The BP Deepwater Horizon oil platform disaster of 2011 was a classic example of leadership not following this principle. Responses were stalled, uncoordinated and unaccountable to the public, the government, and the families. A solid foundation of initiative and prudence was clearly missing. Trust in BP plummeted, and the poisoning of the environment far exceeded what was considered up to that point as tragic.

A leader who charts a strong course will have staff that can follow structured steps, stick to a plan, make things more manageable, and less stressful. If more leaders would learn this preliminary process, more crises would be overcome well. This is the meat of an effective setback defeat.

The Best Action Plan

With a leadership team in sync on their mental and emotional approach, solutions can be derived and put into place. But again, a careful and deliberate method yields the best results. Taking action for the sake of action often makes things worse. Action is not needed. Prudent action is.

Leaders who follow the most deliberate and manageable process are the most successful. Trying to slay the entire beast with one sword thrust is detrimental. Gradual, proportional steps are best, tackling one sub-issue at a time. This requires discipline, and it must come from the leader.

The downturn in Kodak’s analog photography business exemplifies a leadership plan that didn’t fully respond to the threats of disruptive technologies. Legacy products were not phased out in time to make way for new ones. Innovation wasn’t ramped up enough to transition the company. An effective, systematic strategy was not implemented. The company is a fragment of its former self.

The leader must also keep everyone focused. Staff can get anxious and want to jump ahead too soon. They may want to quit. Competing issues tempt managers to spread themselves too thin. People can struggle with shaking off disappointment or a sense of failure. The leader’s task is to encourage, empower, and escort.

A leader aiming for ideal solutions will be frustrated and will frustrate their team. Many crisis situations are not the time for ideal, but for making due. They are a time for rolling with the punches.

Leaders who get results consider non-traditional approaches. Attacking a problem through the side door can be the most effective way to find a solution. By preparing teams to step out of their comfort zones, they are open to new ideas. This can be a humbling experience, and that’s often helpful. Pride has no place in this process.

Teaching the staff to embrace the struggle brings out the best in them. A leader who takes things seriously, but holds them loosely, demonstrates what wisdom is.

With these action plans, the leader will direct everyone to an effective resolution in ways that were never initially thought possible.

The Will to Win

As solutions are attempted, ups and downs will occur. Leaders often take their people into new territory. Things don’t always follow the plan. Defeating setbacks requires humility, resilience and flexibility from the leader, according to author Holiday. This is manifested in the inner will.

Leaders must reflect this for their people, and inspire it in them. They should demonstrate the desire to apply themselves in the most effective way, and maintain this energy until the setback is overcome.

Being an encourager is part of leadership responsibility. The things most worth doing are difficult, and difficult things take time. The leader prompts everyone to be determined not to give in or give up. This is the will to win.

HP’s purchase into touch screen consumer products offered them a solid opportunity amongst the top competitors. But underdeveloped hardware, software and relationships with carriers caused the walls to close in. After spending billions of dollars, the strategy was abandoned just months after launch, instead of pressing forward with the will to overcome. Their prospects for tablets and smartphones vaporized, as the market for them soared.

A strong will also calls for wisdom and discernment. The solutions being tried need to be weighed to minimize the chance of bad surprises. Smart leaders oversee the planning of alternate routes, just in case. They anticipate what can go wrong, accept the outcomes that can’t be controlled, and maneuver toward the ones that can.

Leaders who can stand up to stiff opposition, whether circumstances or people, will forge a strength in their staff, and inspire them to respond boldly. Unity builds a force more powerful than can come from the same number of individuals.

The tragedy is not that things go wrong or crises knock you down. The tragedy is that when a leader doesn’t have the skills or the will to take their organization through the trial, they miss the opportunity to learn from it, and grow because of it.

Defeating Skepticism

Skepticism in leadership takes on several forms; some are advantageous, and some are detrimental. In its truest sense, skepticism is a logical and rational challenge of ideas to get to the reality or truth about a specific issue. Leaders with such a constructive, critical eye possess a positive strength, especially in a fast-paced environment where many proposals compete.

But this sense of the word has been overridden in today’s culture. Within the last generation, the typical impression we have of skepticism pertains to a close-minded, doubtful, and hard-to-convince mentality. Leaders can also allow distrust or resentment to play into this picture.

This kind of skepticism is damaging in many ways, and stifles organizations. Fortunately there are ways leaders can undo skeptical traits and adopt a better outlook.

Embracing Failure

Skepticism is often bred out of a fear of failure. A leader can be so concerned about failing that no ideas appear to offer a reasonable level of risk because they are scrutinized so heavily. None will work well enough. The task is too difficult to attempt. The threat of failure looms too large. Have you ever felt like this? You’re not alone.

There isn’t a leader who hasn’t feared the possibility of failure. They’re under constant pressure to produce, succeed, and grow the organization. Though they have this in common, leaders have a choice of how they view potential failure: something to be avoided or an opportunity to improve (and succeed.)

As author Gary Burnison describes in his book, No Fear of Failure (Wiley, 2011), failure happens to everyone, but there can be significant advantages.

“Success may instill confidence, but it is failure that imparts wisdom. With wisdom comes the inner serenity needed to create a bridge between failure and success.”

Failure offers the insight to get better, to shake loose the sense of setback, and grow in the chance to learn key lessons that can’t be learned any other way. Leaders with significant key lesson experiences are the ones who top their competitors.

If a leader sees that all great leaders fail, and failure is not final but is often beneficial, a more positive outlook can be had. And with a positive outlook, a greater openness to ideas can be gained. The habitual rejection of ideas will fade away. A coach can help you frame this perspective.

Shaking Personal Bias

Another breeding ground for close-minded skepticism is an over emphasis on past negative experiences. Regrets from the past, whether self-caused or not, can be powerful deterrents in the mind, unduly shaping your beliefs. A leader with a negative bias over a certain topic will be unable to assess it with objective eyes. Can you recall a time when you simply declared, “I’m not going there again?” And have you found yourself unable to clearly explain why?

These are the kinds of biases every person has in their lives, to some degree. We don’t know we have them. Leaders certainly are not exempt.

In his book, Everyday Bias, Identifying and Navigating Unconscious Judgments in Our Daily Lives (Rowman & Littlefield, 2014), author Howard J. Ross helps us understand the powerful influence past experiences have on our minds:

“Unconscious influences dominate our everyday life. What we react to, are influenced by, see or don’t see, are all determined by reactions that happen deep within our psyche. Reactions which are largely unknown to us.”

How can a leader counter this?

First, accept the fact that subconscious influences often keep you from seeing things as how they really are. If you have a bitter taste over a certain issue, a bias could be in play. In significant decisions, err on the side of being biased, and decide to let another view have a chance of being true. Force yourself. You will most likely need help from a trusted colleague or coach.

Second, for the specific issue at hand, determine if the circumstances are actually the same as those in the past. If not, allow this to paint a better picture. Third, recall why the past outcome was negative, and what you learned since then so you can change your approach.

Finally, explore all reasons why your feelings could be off target, and concede that another perspective is more appropriate. Your skeptical position can be reversed.

Eliminate the Not-Invented-Here Syndrome

Because of pride, unwillingness to trust the judgment of others, or a need to control, leaders are skeptical of the ideas of others. The view that only your ideas are worth pursuing is greatly limiting, and self-deceptive. The best leaders know that they don’t have all the answers—no one does. There are many people out there, perhaps under your own roof, who are more brilliant than you.

People who follow a leader skeptical of all ideas other than their own will soon stop submitting ideas. Think of the prospects of an organization where new ideas cease. Have you noticed the flow of ideas around you drying up? It could be because you only trust your own ideas.

Al Pittampalli, author of the book, Persuadable: How Great Leaders Change Their Minds To Change The World (Harper Collins, 2016), describes the evolving view the business culture has on leaders who change their minds.  At one time, it was considered a sign of weakness. Now, leaders who change their minds are often admired for adapting to volatile, threatening conditions, and staying ahead of the game. The image of pridefulness is being overshadowed by one of shrewdness.

The best way to overcome skepticism of other people’s ideas is to challenge your own. Establish an open, collaborative culture. Include brainstorming exercises throughout the organization, especially at the top:

  • Collects all ideas, without critique.
  • Use a weighted grading system to eliminate bias, and score ideas.
  • Sift out the highest scores and trust them.

People are drawn in, become more engaged, and best of all, the greatest ideas and strategies are found. Sometimes the oddest ideas turn out to be the best.

Accept this: with better ideas from the team, there’s nothing wrong with changing your mind away from your own ideas. In fact, it’s admirable. Shove a prideful position aside, and cleverly make the most effective use of the resources you have. Sounds much better, doesn’t it?

You’ll find that critical, constant skepticism is a debilitating element that will limit you, your staff and your organization. If you sense that a skeptical outlook has gotten the better of you, choose open mindedness and reap the rewards.

The Paradox of Leadership Give and Take

Western leaders have been conditioned for generations to believe that the way to advance is to claim as much as possible, to take more than you give. Many leaders make personal gain the objective of business life, and almost any means to achieve it is fair game.

Hard work, perseverance, passion, and talent are valuable, of course. However, in the human dynamics of business, taking what you can, even if it’s from others, is often the method used to attain rewards.

But what if there was a paradoxical truth that showed the opposite to be the case—that by giving away what you have, you’ll get even more? There is substance to this truth, and it warrants examination.

The majority of employees see their bosses fitting the mold of the “taker.” These leaders are viewed as prioritizing their personal needs above everyone else’s, in a competitive arena where there are definitive winners and losers.

This perception is so common we stereotype managers by their interpersonal behavior. An aggressive, self-serving leader who gets what they want by using people to get it is seen as powerful, competent, and productive. We assume this taker is a person who will work their way up the corporate ladder effectively.

Conversely, leaders who put their needs last, who serve their people by giving more than they take, are seen as weak, interdependent, and insecure. These “givers” are not viewed as likely to advance.

Again, cultural experience makes some of these things seem factual, but looking deeper reveals another reality.

Adam Grant, in his book, Give and Take: Why Helping Others Drives Our Success (Penguin 2013), describes the contrast between these two basic styles of leadership social interaction: the taker and the giver.

Takers are more self-focused, motivated to succeed first, and give (if necessary) down the road. The ends justify the means, so they believe. Givers are focused on others, and sense the need to give of themselves first, and success will come later. The benefits to others are paramount.

Takers see themselves as superior and set apart from the rest. Givers recognize that they belong to a team with diverse skills and that they all depend on each other.

Takers are more independent, claim more credit, and are reluctant to share knowledge, privilege, or power. Givers are more willing to ask for help, and to share credit, knowledge, and rewards.

In the traditional mindset that claims the spoils go to the victor, the takers have the perceived edge in leadership success. And initially they may. But over time, as author Grant points out, success depends heavily on how leaders approach their interactions with other people.

The Deception About Taking

The premise regarding those who try to claim as much value as they can is that they get what they want. They have an intentionality that achieves goals and maximizes opportunity. Takers make things happen for themselves, and for the most part, those around them, as they take advantage. We’ve seen this happen all the time.

This is an attempt to gain, with a narrow focus on personal benefits. The costs are secondary, and often discounted. However, the position that seems advantageous at face value is rarely advantageous at all—for those reporting to the taker and even for the taker themselves. This is the deception of the taker’s way.

Leaders who are takers are self-promoting and self-protective. They take credit that may belong to others and spin things in ways that benefit their position. Employees have little difficulty spotting this. Eventually, the leader becomes known for this and the responses of those around them are not favorable.

Takers grow to earn the disrespect of those they work with because of the maneuvers they make. No one likes to be taken advantage of, or have their work claimed by their boss. Other leaders are often affected as well, and word spreads.

Takers may be envied by some, due to their apparent favor with higher leaders. Others may resent them. Both responses fashion enemies. People subject to a taker sense the detriment to their own careers, and that is about as negative a feeling as possible in the work setting.

Overall value in the group declines, due to the draining of motivations and ambitions from its members. The long-term career prospects for a taker are compromised because team performance suffers and turnover rises. Leaders who are responsible for this fallout eventually develop negative reputations that excuses cannot defend.

It’s deceiving. Amazing skills, training, and drive are often considered the recipe for stardom. What often appears to be a leader who has the world at their command is someone who suffers from a damaged success ladder. The damage is self-inflicted—all because of a poor way of treating people. The leader doesn’t recognize the long-term effects of taking from others.

The Surprise About Giving

Givers, on the other hand, generally don’t strike people as those who will attain what corporate life considers success. They put the needs of others ahead of self, sometimes helping them with their tasks instead of focusing on their own. Giving leaders are more prone to add value to their people than worry about what they receive personally.

By traditional standards, givers are viewed as inefficient or slow achievers. This unfavorable impression is a result of not spending enough time on their tasks. Thus their recognition for advancement is often negatively affected.

Giving leaders care about helping people become their best by teaching, helping, or mentoring. They recognize that in a group of diverse talents, everyone needs others to reach the peak of effectiveness. To them, success comes in teams, not so much to individuals. If this means a tarnished personal reputation, then so be it. In the competitive business world, this mentality is often considered strange, even crazy.

However, as with the taker, paradigms about givers can be inaccurate. With time, the workings within the giver’s world can reveal surprising benefits.

Givers trust people and give them the benefit of the doubt. They are willing to risk themselves by betting on those around them. Givers understand there is a difference between taking and receiving. As author Grant defines, receiving is a willingness to accept help, with the desire to reciprocate. Givers credit others for their work.

Unlike taking, giving is appreciated. Givers focus on the success of others, and grow to earn the respect and trust of those around them. They are noticed as someone good to work with. People welcome givers because they add overall value to everyone. This raises the success of the team as well.

Givers draw people to them, and the giving becomes contagious. There are numerous benefits for those following a giver. They have a huge learning advantage. Their abilities are strengthened. The desire to give to others is enhanced. Mutual giving breeds interdependence, which breeds stronger networks and beneficial contacts. The increase in skills expands exponentially.

Employee engagement expands as well, and people are more motivated about their jobs. This increases productivity and efficiency. Eventually, the giving leader is recognized as a major contributor, as people throughout the organization realize and talk about it.

The biggest surprise is that giving leaders can be the most successful leaders of all, despite their apparent shortcomings. As author Grant suggests: organizations need more givers and fewer takers. The paradox of leadership giving and taking is easier to grasp when we look below the surface, and see the effects of time: give away what you have to end up with more―take what you want and end up with less.

Strengthening the Giver’s Image

Giving leaders can be very effective overall because of how they enrich those around them. Yet there is still an impressionable bias against them. Some regard them as soft or weak. This can stifle or threaten a giver’s career. But there are ways they can combat this.

Many givers are aware of the impression others have. Giving is, after all, an unnatural conduct in the tough corporate environment. The giving leader can fear appearing soft, and this can deter them from giving, by acting more like people expect. This helps no one. But fortunately givers can raise their stock by busting the common myths about givers.

Giving leaders can be firm, yet still be kind. Helping can require expectations or accountability, and still enhance engagement. A giving demeanor can be serious, yet fair―tough yet appreciative. These are not mutually exclusive traits. They work very well together.

Givers can be results-oriented, without being critical, threatening, or inconsiderate, like takers tend to be. Employees want to be held accountable and led well with conviction under defined expectations. The giver is perfectly positioned to do this, and to do it in a way people respect and admire.

Don’t Be a Doormat

Givers, if taken advantage of too often, can become leery, and eventually withdraw giving to avoid being hurt. This truly renders the giver ineffective and grants the takers more control.

This “doormat” state is avoidable. Givers can learn to trust with greater discernment, spotting genuine givers from takers in sheeps’ clothing. To do this, they raise their level of observation.

Get to know people and watch their behavior. Remember that agreeable people are not necessarily givers. Look for motives and values as true indicators rather than outer appearances. Wait for clues, such as shallowness or true genuineness. Observe how they treat others. Notice if they regard themselves highly or not.

Givers can also adjust their approach to suspected takers. If there is a lack of reciprocity, they can become what author Grant calls a “matcher,” someone who will give, but conditionally. Giving is done with the agreement that the other person gives back.  Assertiveness is appropriate to require fair and honorable exchanges.

Giving leaders can put up their guard, yet still be polite. Learn to say no, but do it considerately. Reduce your exposure and find another resource to meet someone’s needs, and observe how that transpires. If there is cooperation and reciprocation, then the giving faucet can be opened up again, while continuing to assess the indicators.

Givers are a vital key to organizational success, and are responsible for the success of many others. They understand that winning doesn’t require that someone else lose. There are enough credits and rewards for everyone. Takers draw life out of an organization, and leaders are wise to avoid those behaviors. A coach or trusted colleague can help with this.

Giving doesn’t require major sacrifices or deeds. It just requires caring about others and sharing what you have inside. Try to emulate the spirit of the giver, and see what good things happen.

Making Friends at Work

If you have friends at work you most likely enjoy your job more. But did you know that you make better decisions, are more engaged in your work, more committed, and productive?
Making friends at work is more important than we give credit. Workplace friendships are one of the strongest predictors of productivity, according to research. Psychologist Ron Friedman points out in his book The Best Place To Work, managers don’t often recognize the importance of workplace friendships.
“It’s because it’s easy to confuse the concept of friends at the office with the notion of fooling around,” Friedman explains. “Close friendships are perceived as a source of gossip, favoritism, and distraction. But that’s exactly the wrong way to think about what happens when we’re working with friends.”
It turns out that meaningful connections are vital to our psychological and physical well-being. In fact, it’s impossible to perform at our best unless we feel connected to others.
But making friends at work isn’t always easy. Work relationships can be complicated by notions of hierarchy and perceived utilitarian motives. Efforts to befriend someone can feel forced.
When we meet another person for the first time, it’s a defining moment in how that relationship will develop. On a neurological basis, the human brain instantly picks up clues to whether a person is friend or foe.
We select which coworker relationships to cultivate. Friendships at work are different than those in other contexts. The culture of the organization most likely has unspoken rules about appropriate social contacts.
Three Types of Friendships
Aristotle described three kinds of friends that meet different purposes.

  1. Friendships based on utility: people connect and maintain their relationship based on mutual benefits.
  2. Friendships based on pleasure: The relationship is based on mutual enjoyment and emotional rapport.
  3. Friendships based on good: People connect and support one another based on shared goals and values. Elements of both utility and pleasure are combined in this third type of friendship.

The Golden Rule of Friendship
According to author Jack Schafer, Ph.D., in his book The Like Switch: An Ex-FBI Agent’s Guide to Influencing, Attracting, and Winning People Over, many of us make friends by using this unspoken rule:
The Golden Rule of Friendship – if you want people to like you, make them feel good about themselves.
The Golden Rule of Friendship serves as the key to all successful relationships, whether they are of short, medium or long duration. This vital skill sounds easy, but may require practice.
People gravitate toward individuals who make them happy and tend to avoid people who bring them discomfort. This seems so obvious that we assume we always act accordingly, but we don’t. What gets in the way is our own ego.
At our core, we see ourselves as important and worthy of attention. We like to impress others. But if we want to appear friendly and attractive to others, we must forgo our ego and pay attention to the other person and their needs and circumstances.
Other people will like you when you make them the focus of attention. In our busy work days, we tend to focus on what we want and need, so we aren’t paying enough attention to what others want.
Ironically, other people will be eager to fulfill your wants and needs if they like you.
Friends and Self-Disclosure
For two people to deeply connect, it’s not enough to just talk shop—both people need to share personal details about themselves. And as the relationship grows, the level of self-disclosure needs to grow.
When researchers from Washington State University interviewed coworkers about how they became friends, they discovered a pattern of self-disclosure that included sharing problems from one’s personal, home, and work life.
In a competitive work environment, sharing emotionally sensitive information can lead to awkward situations. Author Rachel Gillett suggests an eight-step process for self-disclosure in an article in Business Insider, How to Make Friends at Work (January 2016).
Here’s how to open up the right way in the workplace:

  1. Start on a positive note: While sharing personal stories helps strengthen a relationship, it’s best to start with a foundation of positive experiences before divulging more sensitive information. Your first few conversations with a colleague are crucial. Everyone pays attention to first impressions, and so your early interactions should aim to show warmth and skill—not divulge personal sensitivities.
  2. Don’t rush the process: Self-disclosure is not something you want to rush into. By starting small, sharing incrementally, and slowly moving towards divulging more emotionally sensitive information, you become more confident that your sharing is mutual.
  3. Keep interactions positive: As a general rule of thumb, for every negative discussion you have, there should be five positive discussions. This offsets whining, and prevents conversations from becoming gripe sessions.
  4. Look for similarities: Similarity is a basic building block of friendship. Find subjects of interests you have in common with your colleagues, whether they be sports, Netflix series, children, or hobbies.
  5. Find areas of common struggles: Conversations can also center on collaborative assignments where you and your colleague need one another to succeed.
  6. Open up to non-work topics: The more people talk about non-work topics, the more likely they are to be friends. Rather than always talking about your boss or impossible deadlines, consider talking about your plans this weekend, family activities, or your newest hobby.
  7. Share outside of work: Focus the more private aspects of your friendship to off-work hours. While at work, be inclusively friendly with everyone in the office.
  8. Evaluate the friendship together: Discuss your friendship with one another, especially concerning any boundaries that might be important to either of you at work.

Do you have friends at work? If you’d like to deepen friendships, try these suggestions.

The Failure of “Good-Enough” Cultures

Billions of dollars are wasted each year by companies who compromise on standards. Many leaders endanger themselves and their organizations by permitting a “good-enough culture.” This danger of mediocrity fortunately has a remedy.

“Only the mediocre are always at their best.” ~ Jean Giraudoux, French essayist

The good-enough culture plagues an organization in every aspect of its operation, all the way down to the most basic. Some of the more prominent effects are:

  • Lack of productivity
  • Staff turnover
  • Defective products
  • Warranty costs
  • Safety costs
  • Inefficiency and waste
  • Dissatisfied customers
  • Lost sales
  • Layoffs
  • Shrinking profits
  • Poor reputation

Leaders experience many more unseen problems buried down under the details of every department. The issues feed on themselves if not corrected.
Growing the Good-Enough Culture
The good-enough culture flows down from the top of the organization. It takes root when leaders believe that a good-enough approach is acceptable.
Typically, leaders who have the impression that life for them is rewarding enough don’t see the need to work to make things better for everyone else. Leaders with a self-focused mindset have one or more of the following issues:

  • Apathy: There is no real concern for what the others in the organization endure.
  • Laziness: There is no felt need to give more than an adequate effort. Adequate often seems heroic to the lazy mind.
  • Disengagement: There is not enough involvement with staff or specific operations to know that troubles exist. Worse yet, the leader intentionally avoids knowledge of problems.
  • Greed: There is less monetary reward for the upper echelon if more resources are spent on addressing system shortcomings. This is the age-old deception of not believing a sacrifice today pays rewards tomorrow.
  • Fear of failure: There is too much risk seen in trying something that could make things worse. This fear emanates from a lack of wisdom or confidence.
  • Pride: There is a need to preserve image by avoiding the acknowledgment of a problem.
  • Ignorance: There is no pressing desire to know how the operation works, to grasp how it could be better.
  • Resentment: There is a dislike of bad news and the people who bring it. And of course, nothing can be improved if it’s not discussed.

Leaders who don’t understand the power of excellence don’t care enough about pursuing it. This lack of caring is what author Subir Chowdhury claims is the main cause of a good-enough culture, in his book, The Difference: When Good Enough Isn’t Enough (Penguin Random House, 2017).
When leaders don’t care enough about being the best they can be, why would staff? Each layer in the organization takes its cue from the one above, and all of them ultimately from the top. Uncaring leaders set a strong example that caring is not needed by anyone. The result is mediocrity at best, total failure at worst. Leaders who are excellence-minded see both of these as failure.
Organizations fail, but not always because they’ve crashed to the bottom. Leaders often cause slow failure simply by allowing mediocrity to set in. When things are “good enough,” people are lulled into complacency and a false security. They are unprepared to respond effectively when the bleeding begins, and gradual decline ensues.
Symptoms of “Good-Enough”
Organizations and leaders who don’t care much about excellence will signal this throughout the system. Some signals are subtle, some are clear. Here are some examples:

  • Leaders often ignore the elephant on the conference room table. Certain bad topics are not discussed. Waves aren’t made. Upsetting bosses with bad news or concerns is avoided at all costs. When staff leave a meeting knowing an underlying issue is deliberately left unaddressed, this is a sign that the status quo is too important to disrupt. Good enough is good enough.
  • When red tape bogs down a process and is discussed with no effort to get to root causes, this is a trouble sign. In these instances, leaders simply want the bottleneck to go away by any means necessary, and there’s no real concern for preventions or improvements. They permit an exception to the rules and everyone goes back about their business because good enough is good enough.
  • People start blaming one another during stressful situations rather than trying to reach understanding. Gaining clarity and collaboration takes work, sometimes a lot of it. Leaders don’t regard teamwork worth giving of their time and effort, so they allow their people to endure disunity because good enough is good enough.
  • Leaders are more upset at delivery numbers than product quality when production nonconformance arises. Standards are conceded to get the product out the door, or leaders approve a band-aid for the problem, hoping it’s just a limited issue. The concessions are easier than diving into the causes and effective solutions, because good enough is good enough.
  • Employees are skeptical of feedback forms, company surveys or information meetings because their voices are rarely valued, heard or acted upon. Suggestions go unanswered, survey results are not shared and organizational information has no real substance. Any improvements are minor, not requiring a significant investment. Leaders don’t emphasize positive change because good enough is good enough.
  • Leaders see staff turnover in a specific department, and exit interviews indicate a managerial problem. But they see it more difficult to replace a manager―with a higher salary requirement and a more complex recruitment process―than to continue finding new employees with fairly common skills. Leaders choose to make due, overlooking the manager’s weaknesses because good enough is good enough.

When leaders reveal these and other symptoms it is a general indication that they don’t really care enough about excellence to truly implement it, and probably don’t understand how to.
Overcoming the Good-Enough Culture
Author Chowdhury suggests four basic principles leaders can apply to overcome the good-enough syndrome.

  • Truthfulness / Directness: Leaders who care about truth must instill a culture of transparency and honesty. They are advised to deal with trials directly and openly, and to reduce fear by welcoming feedback. This gives responsibility to staff to bring issues to the table and tackle them, with the incentive to solve them. Leaders who can accept bad news, and respond with fairness and understanding, establish higher levels of emotional safety, accountability, and excellence.
    People learn to care about the day-to-day issues, and have a greater sense of empowerment to make things work better. Small successes lead to more, and succeeding becomes attractive. A leader who cares about making things right for everyone will create a following of people who want to do the same. Being truthful and direct builds trust. And trust breeds higher standards. Good enough is no longer good enough.
  • Consideration for Others: Leaders who care about their people are attentive to them. They show them they’re valued by engaging them, listening to them, and understanding them. Their communications skills demonstrate an empathetic mindset, where the leader is concerned about what their people are going through, and how things can be improved for them. This requires humility and genuineness. Such leaders care enough to be helpful and unselfish.
    People respond by returning a leader’s consideration with consideration of their own. They know they’re affirmed and appreciated, and this causes them to care about what the leader cares about, as well as each of their contributions. The staff becomes thankful and returns the leader’s thoughtfulness with their best efforts. Quality becomes a desired trait of their work, because good enough is no longer acceptable.
  • Taking Responsibility: Leaders who care about excellence demonstrate responsibility and instill the same in their people. They accept critical feedback but not without viable proposals for solutions. They don’t accept a mentality of “it’s not my job.” Everyone participates and is expected to follow through on their assignments. Great leaders prompt everyone to add value and make positive changes.
    This encourages engagement, positive outlooks, and a drive for the best ideas. These leaders forge the habit of analyzing strategies and their potential outcomes. An overall aim to enhance things for everyone is established.
    The staff responds by getting involved, taking action, and being answerable for what they do. Everyone strives for improvement, and they raise their expectations. People find it exhilarating to be responsible for their portion of the overall success. They feel a sense of unity, and are encouraged to ask for help when needed. Staff go the extra mile because they care, and because good enough is not an option.
  • Determination: Leaders who care lead by example. They show their people that success requires resolve, and nothing worth achieving comes easily. Leaders who persevere inspire the passion in their people to do the same. It shows the staff that the leader is serious about making commitments and staying the course. That demonstrates the importance of decisions and the worth of the goal. They support long-term improvements and reject quick fixes. Leaders who don’t give up when things get tough make a lasting impression on their people. That impression grows when they understand the struggles their people have, and help them with the needed resources.
    Workers respond to this with a determination generated from within. They take ownership as they are empowered to act and resolve. People adopt a willingness to change and improve, individually and collectively. They reject short cuts. This drives a can-do culture. They care about contributing to lasting value because they learn that good enough never provides that value.

Caring about excellence is everything. A truthful leader molds a team that improves communication, timeliness and a thorough review of all difficult issues, large and small. A leader who’s considerate of others demonstrates the importance of relationships to success. Leaders who commit to such responsibility raise the level of accountability within their staff. Employees who are held to account by their manager also hold each other to account. Determined leaders foster a group spirit that overcomes challenges that once made people surrender.
Leaders can transform their organizations and reach potential never imagined if they put their immediate needs aside and care for their people and the outcomes of their endeavors. Their caring becomes contagious. Everyone’s felt needs will be met more effectively when a caring culture is in place.