When Hospitals Are Under Pressure, Leadership Matters More Than Ever
Hospitals do not fail overnight.
They deteriorate under sustained pressure: financial strain, operational complexity, workforce fatigue, and leadership overload.
In 2001, Southeast Georgia Health System was operating at a loss of $13 million per year. Within twelve months of new leadership, the organization stabilized and began generating annual profits of $11 million. By 2004, the 356-bed system was recognized as the top large hospital in the state of Georgia.
That recovery did not happen by focusing only on systems or strategy. It required strengthening leadership judgment across the organization.
To sustain and extend the turnaround, CEO Gary Colberg engaged Kashbox Coaching to work with the hospital’s full leadership structure, not just senior executives. His objective was clear: reinforce leadership effectiveness at every level where decisions affected patients, staff, and performance.
Kashbox Coaching partnered with approximately 85 leaders, including vice presidents, directors, and managers, to strengthen clarity, accountability, and leadership behavior across the system.
This approach reflected a core belief: hospitals do not improve unless leadership improves everywhere responsibility is carried.
Today, Kashbox Coaching works with hospital and healthcare leaders facing similar realities: complex operations, public accountability, financial pressure, and the human cost of leadership decisions. Our work is not motivational. It is designed to reinforce leadership judgment where it matters most.
