While many factors contribute to our perceptions of trustworthiness, three vital traits comprise “the trinity of trust”, writes management consultant James Robbins in Nine Minutes on Monday:
What do your employees see when they look at you? How do they perceive your values, work ethic, integrity and honesty? Studies consistently cite honesty as managers’ No. 1 attribute – consistently doing what they say they’ll do. When managers act with integrity and reliability, they lay a foundation on which employees can rely.
Employees place more trust in you when they believe you’re capable of effective leadership. This does not mean you’re the smartest one in the room – a position of superiority that, in fact, undermines perceived competency. Your managerial competency should not be measured by your technical skills, but by your ability to understand and influence people.
The most neglected ingredient in the trust trinity is the ability to show you care. Employees don’t want to be cogs in a wheel. They want to feel that they matter and their bosses actually care about them as people. Only then can they reciprocate with trust.