Conversational IQ: 5 Conversational Blind Spots

Conversational IQ: 5 Conversational Blind Spots “Human beings are the most highly social species on this planet. When we succeed in connecting deeply with others – heart to heart and head to head – trust is at its all-time high, and people work in concert in extraordinary ways.” ~ Judith E. Glaser, Conversational Intelligence (Bibliomotion, Inc., 2013) Scientists are discovering how conversations cause a rapid cascade of neurochemicals in the brain, laying the foundation for trust or distrust. To remain competitive, leaders must understand the powerful conversational rituals that prime the brain for trust, partnership and mutual success. Conversations are more than a vehicle for sharing information. As social beings, our interactions involve words that trigger powerful physical and emotional responses. Our words can facilitate healthy, trusting conversations – or cause others to shut down with fear, caution and worry. When you promote shared understanding through conversations, you can unleash others’ full potential. As Glaser explains: “The premise of Conversational Intelligence is: To get to the next level of greatness depends on the quality of our culture, which depends on the quality of our relationships, which depends on the quality of our conversations. Everything happens through conversations!” Our minds toggle through a series of questions to determine the kind of engagement we’ll have with each other. 5 Subconscious Questions Even before we open our mouths, we size up other people and determine whether we can trust them. In a fraction of a second, you sense whether you need to: Protect: Do I need to be on guard – and how? Connect: Can I trust this person? Belong: Where do...